Customer story highlights

• Achieved consistent asset data and processes, eliminating silos.
• Empowered field staff with real-time mobile tools, reducing manual effort.
• Centralised contract management for improved procurement and compliance.
• Enhanced operational efficiency, saving time and resources.

About Greater Wellington Regional Council

Greater Wellington Regional Council serves a population of 550,000 across 8,000 square kilometres in New Zealand’s lower North Island. Responsible for public transport, flood protection, water supply, and biodiversity initiatives, the Council’s 700 staff manage critical operations that sustain the region’s wellbeing.

Learn more about Greater Wellington Regional Council here.

The challenge: Breaking down silos and improving data accessibility

The Greater Wellington Regional Council operates across several disparate business areas and does a lot of purchasing as a result.

Before adopting TechnologyOne, the Council faced significant operational challenges. Processes were fragmented across departments, leading to inefficiencies and communication barriers.

Contract data was often inaccessible and stored in physical files or outdated systems, which slowed procurement processes and created compliance risks.

Field staff encountered additional obstacles in accessing or updating data while working remotely. Without mobile tools, they relied on manual processes that involved double-handling information, reducing productivity and increasing the likelihood of errors.

“Prior to TechnologyOne contract information was difficult to access, usually held in files on peoples’ desks,” said Joanne Hunwick, ERP Asset Systems Analyst at Greater Wellington.

“Every business unit worked in silos, making collaboration and decision-making difficult."

These limitations also hindered the Council’s ability to adapt to growing demands for sustainable and efficient operations, particularly in areas like flood protection and biodiversity monitoring.

The lack of an integrated system meant critical decisions were delayed due to unreliable data.

The results: Streamlined processes, cost and time savings

According to Ms. Hunwick, the Council has seen the following noticeable benefits since switching to TechnologyOne:

• More consistent data
• Empowered field staff
• Centralised contract management
• Cost and time savings

More consistent data

The Council achieved consistent asset data and processes across all business units, breaking down silos and improving collaboration.

"Having all our data in one place means decisions can be made faster and with more confidence," she explained.

"We’ve moved from a reactive to a proactive approach."

Empowered field staff

Council field staff now use TechnologyOne’s mobile Field App to create defects, log assets, and track time in real-time, enhancing productivity and reducing duplication.

"Our field teams can now focus on the job at hand without worrying about catching up on paperwork later. That’s a huge efficiency boost."

Centralised contract management

SCM revolutionised procurement by providing a central repository for all contract data, making it easier to review terms and ensure compliance.

"Contract management is no longer a bottleneck. We can quickly access the information we need to move forward.”

Cost and time savings

Efficiencies in inspections and valuations have saved time and resources, aligning with the Council’s sustainability and operational goals.

"We’ve seen measurable time savings across teams, and that’s enabled us to redirect our focus to more strategic priorities.”

Achieving long-term sustainability

Greater Wellington is committed to leveraging TechnologyOne’s solutions to achieve long-term sustainability and efficiency goals. Planned updates to EAM include features like snapping, symbology, and push notifications, further streamlining operations.

The Council’s alignment with climate and sustainability priorities, such as reducing emissions and improving resilience, reflects its commitment to a better future.

"With EAM and SCM, we have better data quality and insights, helping us make socially conscious, cost-effective decisions," Ms. Hunwick said.

She also advised other councils considering such a change to invest time in structuring their data and processes before migration.

"Engage with other organisations using the platform to gain insights and avoid common pitfalls. It’s a journey, but the results are worth it."