Guide for students

Guide is the only student experience using true agentic AI that’s deeply integrated into an institution’s ERP and core systems, enabling personalised student guidance, proactive support, and real outcomes, not just answers.

Guide is a conversation-based interface powered by advanced agentic AI that transforms complex institutional data into clear, timely guidance for students, delivered through natural language conversations.

As a personalised digital companion, Guide supports learners across their academic, social, and professional journeys.At the same time, Guide provides staff with deeper insights, enabling more meaningful, tailored support for every student.

Unlike other solutions in the market, Guide is seamlessly connected to your ERP and other core systems, providing a fully integrated experience that standalone platforms cannot match.

Guide is not just a chatbot—it’s an intelligent, proactive, and deeply integrated student success product that bridges the gap between institutional systems and personalised student support. It provide insights and recommendations, supporting students to make informed decisions.

Agentic AI refers to AI systems that operate autonomously to achieve specific goals with minimal human supervision. These systems can plan, make decisions, use tools, and adapt their behaviour over time, unlike traditional AI that simply responds to inputs or follows predetermined rules.

Plus is an agentic AI system designed to help higher education staff get the most value from their TechnologyOne ERP.

Guide is designed for higher education institutions’ end-users – students. It is a student-facing interface that promotes information, insights and suggestions to students, when and where they need it.

Guide proactively surfaces next steps, creates reminders and to-do lists, and provides timely support to students during key moments such as results release or assessment periods.

An extension of Plus, Guide enables students to access essential services, find information, complete tasks and get support through simple, natural language conversations from one single interface.

Guide for students consolidates your institution’s public-facing information into a single, trusted knowledge base that stays up to date. Content from various sources is regularly synced, giving students accurate, consistent answers through a simple, conversational interface.

t can also connect to student data sources, bringing together interactions across services to support a complete view of the student journey. This makes it easier for students to access information while giving universities better insight into student demand patterns over time through analytics and predictive forecasting.

Guide is designed for students and staff at universities and vocational education providers in the UK, Australia, and New Zealand. It supports learners throughout their academic journey while helping institutions deliver modern, personalised, and sustainable education experiences.

Guide is delivered as an app, unique to each university, and also available through a browser on any device. Guide can be stood up quickly, with core capabilities available within days. Our implementation team will work closely with your institution to agree fast, achievable timelines based on the required scope, enabling early value and quick wins for both staff and students.

Guide will be available to purchase globally from May 2026.

Guide for students will be available to use from our 2026B release (September 2026). This initial release will deliver core capabilities, with functionality expanding over time through future releases.

Guide introduces a shared advertising-funded model designed specifically for higher education, creating a sustainable new revenue stream without compromising services.

Guide will also continue to be available under a traditional SaaS subscription model.

Guide can be implemented quickly. Our implementation team will work closely with higher education institutions to agree on achievable timelines based on the required scope, enabling early value and quick wins for both council staff and their communities.

To use Guide, higher education customers must be using Student Management and be on the 2026B release or later.

Our aim is to ensure equitable, fair, and consistent outcomes for all students. TechnologyOne mitigates bias by applying responsible AI principles and human oversight, continuous testing to identify risks and bias, and ensuring responses are guided by institution content.

Guide is designed to reduce inequalities by giving every enrolled student access to high-quality AI support, regardless of background or ability to pay for commercial tools. This ensures AI does not become a barrier to learning or create unfair advantages.

Guide is built on TechnologyOne’s Defence in Depth security architecture best practice principles, such as 'the human in the loop'. It is underpinned by the ISO 42001:2023 certification, the world’s first global standard for Artificial Intelligent Management Systems. TechnologyOne’s vision to build human-centred, AI-powered solutions is now underpinned by a robust, internationally recognised framework that ensures the highest standards of responsible AI and AI governance across research and development (R&D).

But safety is not a set and forget issue, especially when using Large Language Models. Guide is penetration tested and employs a range of methods to keep users on topic and safe.

In addition to this, Guide is thoroughly prompt tested using a strong evaluation framework. Both happy tests and edge case prompts are tested to ensure that Guide works and continues to work for our users.