Redland City Council turns to technology for better customer centricity

Redland City Council is extending its partnership with Queensland-based Software-as-a-Service (SaaS) company TechnologyOne, implementing new solutions and processes to streamline day-to-day operations and a modern customer-facing digital experience to help its 1100 staff deliver better services and engagement for its 163,732 residents.

TechnologyOne will play an integral role in Redland City Council’s digital transformation through the implementation of OneCouncil, a single integrated solution to manage their finances and rateable properties that is accessible anywhere, anytime from a web browser, giving the team more agility to better support the needs of the community.

OneCouncil will consolidate, simplify and integrate the council’s core business systems requirements from multiple legacy systems into one, to deliver a better experience for their customers and employees, enhance their services and operations through greater automation, and drive more timely, data-driven insights and decisions. It will also house the council’s critical data in a secure onshore Australian data centre.

As part of the multi-year contract, the council will also adopt a new citizen-centric digital experience – TechnologyOne’s innovative Digital Experience Platform (DxP LG), making the council available 24/7 for residents via a superior online experience that is easy to use and intuitive.

TechnologyOne’s Enterprise Asset Management will also support Council’s oversight of assets worth a combined $3 billion, helping it better manage capital works projects as information flows from project inception to a centralised capture of expenses, the asset build, workforce finance costs, construction completion and finally, the financial depreciation of the asset.

Andrew Chesterman, Chief Executive Officer, Redland City Council said: “Local governments traditionally haven't been able to deliver a lot of their services or interactions outside of business hours. Our goal is to empower residents with more information about our services and allow them to engage with us whether our doors are open or not.”

“Our digital transformation program is about creating efficiencies in how Council operates and improving interactions with our customers. Our services will become more accessible, user-friendly and customer-focused for our community and our people, giving them greater flexibility and greater choice of where and how they work.”

“We are on the precipice of the biggest change in our technology landscape in 20 years, creating an opportunity to totally reimagine the way we do business and transform our services to the community. TechnologyOne’s ongoing investment in product development and service improvement provides Council with confidence that TechnologyOne is not just the right ERP technology partner for now, but into the future.”

Loretta Libke, TechnologyOne’s local government expert said: “There is no industry as diverse as local government, every council we support has their own unique opportunities and challenges, yet the common priority regardless of location is always customer centricity.”

“Over the last 28 years, Redland City Council has demonstrated true vision with their unwavering commitment to providing frictionless digital experiences and we’re thrilled to continue supporting them on their journey towards a digital-first future.”