04 January 2026

Rotorua Lakes Council Accelerates Digital Transformation with TechnologyOne SaaS

Rotorua Lakes Council is setting a new benchmark for operational efficiency and community service delivery through its complete migration to TechnologyOne’s industry-leading SaaS OneCouncil Connected Intelligence Anywhere (CiA) solution.

The Council has taken a major leap towards digital transformation and is the first in New Zealand to fully transition to TechnologyOne’s CiA SaaS.

The transition streamlines essential council functions - including finance, billing, procurement, project management, risk and compliance, and supply chain operations - onto TechnologyOne’s single, modern OneCouncil platform.

As part of the initial move, the Council introduced TechnologyOne’s Property & Rating (P&R), providing residents with 24/7 online self-service to lodge service requests, request LIMs and property files, and make payments. Further capabilities such as application and search lodgement, animal registration and more are being rolled out, making it easier to access council services at any time.

By adopting OneCouncil, TechnologyOne will provide Rotorua Lakes Council with platform security, maintenance, and upgrades. This allows council IT resources to focus on enhancing accessibility, responsiveness, and transparency for the community.

Chief Executive Officer Andrew Moraes said, “Moving to the latest CiA OneCouncil capabilities is a strategic shift for Rotorua’s future. It ensures our systems remain modern and adaptable, meeting the evolving needs of our growing community. This user-friendly platform will improve access, efficiency, and security for our 78,000 residents. As technology advances, our investment in OneCouncil enables us to innovate without the constraints of outdated infrastructure, keeping our city resilient and future ready.”

Ben Malpass, Executive Vice President for Local Government at TechnologyOne, said, “Our partnership with Rotorua Lakes Council and their digital transformation demonstrates a strong commitment to innovation for the benefit of their community. SaaS-enabled solutions are revolutionising how local governments interact with residents, providing flexible, accessible services and Rotorua's leadership in this focus is truly impressive.”

TechnologyOne today supports 28 local council customers across New Zealand.